Oversee small to medium-sized client relationships and lead the day-to-day management of large projects, specifically online quantitative fieldwork.
Take full ownership of complex projects, with accountability for end-to-end delivery of high-quality research data collection.
Champion a client-first approach, ensuring Savanta consistently delivers outstanding service and operational efficiency.
Drive team improvements by developing new propositions, engaging in marketing activities, and nurturing a positive team culture.
Play a key role in shaping the future of our Client Service Team and supporting business growth (including Key Account Management and New Business Development).
Aid the onboarding of new clients with Clariti ways of working proactively working with the Commercial team to ensure service levels are met.
Support team members in the successful delivery of projects and smooth running of client accounts.
Having a consultative approach with clients and internal research teams during project setup, providing guidance.
Managing and developing staff members.
Working with the internal programming team in utilising bespoke technology.
Monitoring project timelines, budgets and costs, and able to raise alerts if there are issues with costs / timings.

Strong knowledge of quantitative research methodologies within an agency setting
Significant experience in project managing online quantitative market research
Proven track record of growing client accounts
Experience in managing and developing staff members
Experience of industry wide platforms and has been actively involved in development and improvement of the systems.

Associate Director – Agencies/Clariti

Key skills