Customer Support Representative

Role Overview

• Delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally
• Taking ownership of customer issues and ensuring commitments are met accurately and on time
• Expediting urgent orders to meet critical customer delivery needs
• Building working knowledge of Sandvik products and their applications for assigned customer groups

Requirements

• Associate degree or equivalent experience required
• 2–5 years of experience in customer service, inside sales, or order management
• Proficiency in Microsoft Office, particularly Excel and Windows-based applications
• Ability to learn and effectively use customer service and order management systems
• Strong sense of personal accountability with excellent follow-through and attention to detail
• Professional, cooperative, and relationship-oriented communication style
• Demonstrated tact, discretion, and diplomacy when working with customers and internal partners

Benefits

• health, dental, and disability insurance
• 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions
• opportunities for professional competence development
• training
• career advancement