Key skills
LeadershipCommunicationCustomer SuccessSales
About this role
Role Overview
- Overseeing the successful implementation of solutions for our customer base.
- Managing a distributed team of consultants and project managers across multiple time zones.
- Ensuring outstanding client outcomes from pre-sales through to project completion and expansion.
- Acting as an executive sponsor for strategic accounts.
- Partnering closely with Sales and Customer Success.
- Driving the team's operational rigour around revenue recognition, forecasting, and utilisation.
Requirements
- 5+ years of experience in professional services, consulting, or implementation leadership, including at least 3 years in a director or senior management role.
- 3 + years in a director or senior management role or above.
- 3+ years of experience in a software development environment.
- Ability to work effectively in a fast-paced environment.
- Demonstrated experience leading global, distributed teams across multiple time zones and geographies.
- Exceptional communication skills and executive presence, with the ability to influence and build relationships at all organizational levels.
Benefits
- Competitive Salary Package
- New Hire Stock Options
- Employee Referral Bonus Program
- 3 Paid Volunteer Days per year
- A generous budget to spend on setting up your home office or WFH station
- 100% employer paid access to Udemy (Learning & Development)
- Paid Parental Leave for both carers (12 weeks)
- Competitive Healthcare Benefits (Dental, Vision, Medical)
- Voluntary STD and Life Insurance Plans
- 401k
- 4% Company Match
- 7 paid sick leave days per year
- 20 paid personal leave days per year
- 10 paid public holiday days per year