Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide diagnosis and repair support for customers and other field personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training to customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide guidance for various reports including identifying and isolating outstanding problems with the system
Act as a subject expert and resource for training

Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems
Ability to deal effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
Consistent record of fixing sophisticated systems and subsystems down to the component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Must have ability to acquire a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs and able to walk a min of 10k steps per day

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short
and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Field Service Engineer II – Semiconductor

Key skills