Key skills
CommunicationRemote Work
About this role
Role Overview
- Communicate with customers and help them resolve any issues they encounter while using our services
- Provide support via phone, email, and chat during night shifts, weekends, and public holidays
- Gain a solid understanding of the fundamental building blocks behind internet-based projects and services
Requirements
- An interest in internet technologies
- Enjoyment of customer communication and problem-solving
- Excellent Czech language skills, including grammar and written communication (native speaker level)
- Ability to communicate in English (phone and email support for international customers)
- Basic understanding of concepts such as upload/download, email clients, servers, and related technologies
- Independence, responsibility, and a friendly attitude
- Willingness and ability to work primarily night shifts (20:00–08:00), including weekends and public holidays
Benefits
- A calm working environment with the flexibility to work both from the office and remotely
- Support for your personal development and internal career growth
- Comprehensive training covering both technical knowledge and soft skills
- The opportunity to collaborate and communicate with colleagues from different parts of Europe
- Long-term career opportunities in a growing industry, with potential progression into server administration, software development, or marketing
- Fixed salary with a performance-based bonus component
- 5 weeks of paid vacation
- Remote work opportunities
- Meal allowance
- Pluxee Flexi Card
- MultiSport Card
- Hedepy mental health support
- Office snacks and refreshments
- Free hosting services for personal projects
- Professional development and career growth opportunities
- Massages