Key skills
Cyber SecurityCRMTime ManagementCustomer SuccessSales
About this role
Role Overview
- Collaborate closely with the Head of Customer Success to support a wide range of operational and customer-facing activities
- Own and manage the end-to-end provisioning lifecycle of new customer orders
- Coordinate and schedule customer service reviews and prepare service reports
- Perform database administration and data maintenance
- Support internal management processes and reporting requirements
- Contribute to Continual Service Improvement initiatives
- Identify and recommend process improvements
- Provide ad-hoc administrative support across the business
- Maintain strong relationships with client service stakeholders
- Support sales-related coordination activities
- Liaise with suppliers and service delivery partners
Requirements
- 1-2 years experience in provisioning and project co-ordination
- Excellent administrative, organisational and time management skills
- Proactive self-starter who can work independently or collaboratively
- Strong data handling and presentation capabilities
- Exceptional attention to detail
- Communicate confidently with excellent written and verbal English skills
- Quick to learn and understand new technologies and services
- Strong working knowledge of the Microsoft 365 suite
- Proven ability to work with Microsoft Dynamics CRM & Service Ticketing systems
- Desirable: Experience with billing or revenue-linked delivery milestones
- Understanding of contracts, SLAs and service onboarding processes
- Experience working remote for overseas companies
- Exposure to cyber security services (SIEM, MXDR, endpoint security)
Tech Stack
- Cyber Security
Benefits
- Competitive compensation
- Strong benefits
- Clear path for career progression