Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support.
Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively.
Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction.
Design and implement the foundational client success infrastructure, including playbooks, onboarding workflows, and service delivery processes, establishing the standards the team will scale from.
Collaborate directly with founders and internal teams to translate client feedback into product and process improvements, playing an active role in shaping how the service evolves.
Identify opportunities to expand existing client relationships through additional services and business growth initiatives.

3–5 years of experience in client-facing roles within a startup, digital marketing, or consulting environment.
Proven experience managing client relationships and providing strategic business guidance.
Strong communication skills with the ability to explain pricing analysis, business metrics, and analytical concepts clearly to clients.
Demonstrated ownership mindset with the ability to build processes and workflows from scratch with minimal direction, comfortable making decisions independently in ambiguous situations.
Ability to manage multiple clients and priorities simultaneously in a fast-paced startup environment.
Analytical understanding of business metrics, pricing strategy, margins, and KPI impact analysis.
Entrepreneurial drive and genuine comfort operating in an early-stage environment where priorities shift and no two days look the same.
Experience working with small businesses or within the pest control industry is a plus.

Founding Client Success Manager

Key skills