Outreach Manager

Role Overview

• The Manager – Outreach provides strategic and operational leadership for Source’s area outreach programs.
• This role has market-level ownership for growth, partner relationships, financial performance, and team development.
• The Manager serves as the primary liaison between outreach partners and Source leadership, ensuring high-quality service delivery, scalable operations, and alignment with Source’s mission, values, and compliance standards.
• Provides leadership and preparation in alignment with Source’s core values, policies, and procedures.
• Oversees outreach operations across the Atlanta market, including clubs, tournaments, and community partnerships.
• Serves as market lead for outreach growth, partner retention, and service expansion.
• Acts as an escalation point for operational, clinical, and relationship issues within the market.
• Coordinates and monitors daily outreach operations, including scheduling and coverage for athletic training services across assigned venues.
• Provides leadership and oversight of PRN and full-time outreach staff, supporting performance, engagement, and professional development.
• Partners with Recruiting and People Operations on staffing forecasts, onboarding, and retention strategies for the Atlanta market.
• Assesses workflows regularly and develops alternative solutions to improve efficiency, coverage reliability, and service quality.
• Manages new, renewing, and expanding contracts in collaboration with healthcare partner leadership, marketing, and Source administration.
• Maintains strong relationships with stakeholders and ensures consistent, professional, and timely communication with all internal and external partners.
• Supports marketing and community outreach efforts to promote Source’s healthcare partners and outreach services.
• Monitors staffing utilization, PRN spend, and operational efficiency to ensure financial sustainability.
• Ensures high-quality patient care and customer satisfaction through engagement with physicians, emergency care, urgent care, schools, clubs, and internal stakeholders.

Requirements

• Master's Degree (MA/MS) or equivalent, or six to ten years of related experience and/or training, or equivalent combination of education and experience.
• Strong communication, conflict resolution, and relationship management skills.
• Preferred member of National Athletic Trainer’s Association, Southeast Athletic Trainer’s Association, Georgia Athletic Trainer’s Association.
• Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software; Concussion Management Software
• Must have a valid state driver’s license, a satisfactory driving record, proof of insurance, and reliable transportation.
• Exhibits clinical competencies in treatment aspects for sports medicine patients.
• Experience with athletes in numerous high school sports.
• An in-depth knowledge of basic training program principles for a variety of sports.
• Preferred experience: Experience with contract execution, scheduling systems, and operational reporting.

Benefits

• Maintains current licensure by the state of Georgia
• BLS certification is required
• Maintain independent liability insurance in addition to liability insurance provided by employer.