Key skills
SaaSLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Own the delivery, performance, and evolution of a business-critical SaaS loyalty platform.
- Ensure the platform reliably enables business growth, supports product innovation, and delivers against commercial and customer outcomes through effective partner management and end-to-end delivery leadership.
- Ensure the platform consistently supports the strategic needs of the Member, Currency, and Redemption domain product teams.
- Own the commercial and delivery relationship with the SaaS provider, holding them accountable for outcomes, quality, and service performance.
- Maintain clear visibility of platform health, risks, dependencies, and constraints.
- Coordinate internal teams and external partners to ensure structured planning, release management, and risk control.
- Act as the key interface between the platform and product teams, translating business demand into deliverable platform outcomes.
- Define and own the platform roadmap aligned to business strategy, leading major initiatives.
Requirements
- Proven experience delivering complex SaaS or COTS platforms.
- Strong experience managing third-party vendors and commercial relationships.
- Experience working with customer data, transactions, or rules-based systems.
- Strong stakeholder management and communication skills.
- Demonstrated ability to drive delivery across multiple teams and dependencies.
- Experience in loyalty, fintech, or customer platforms (desirable).
- Experience operating in product-led or platform-based environments (desirable).
Benefits
- The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built.
- The opportunity to be part of an amazing, multicultural community of tech experts.
- A highly competitive compensation package.
- A flexible and hybrid working environment.
- Medical insurance.