Senior Operations Professional

Role Overview

• Independently process, reconcile and/or balance the assigned product according to department policy and procedures
• Ensure comprehensive and seamless operations for all transaction requests with minimal direction
• Work with both internal and external business partners to research and resolve issues in an accurate and timely manner
• Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
• Identify process improvements and partner with appropriate resources to implement solutions
• Utilize various computer applications to provide operational processing information and take action as appropriate
• May participate in various team or department project requests, as assigned

Requirements

• High school or GED
• 1-3 years of relevant experience
• Previous operations, processing, or customer service experience
• Ability to research and resolve problems
• Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment
• Demonstrated understanding of company and industry regulatory requirements
• Strong written and verbal communication skills
• Strong attention to detail including demonstrated ability to meet accuracy standards in a high-volume processing situation

Benefits

• vacation time
• sick time
• 401(k)
• health, dental and life insurances