About this role
Role Overview
- Solicit and develop business relationships with members and clients
- Provide customer service and help sell specialized products and services
- Drive results by reviewing information requests for specialized products and services
- Ensure member/client satisfaction and service quality
- Establish an advisory relationship by identifying current and potential needs
- Advise members and clients on specialized products and services
- Review client needs and compile and analyze data
- Handle requests and follow up as needed
- Assist members and clients, listen to their needs and propose personalized solutions
- Help identify operational risks and opportunities for improvement
- Stay on top of the latest standards, products and services in the field
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- French language proficiency required
- Advanced English proficiency required due to the nature of the duties, work tools, or interactions with English-speaking partners, members, and/or clients
- Action-oriented
- Effective communicator
- Ability to manage complexity
- Customer-focused
- Values diversity
- Strong interpersonal skills
- Quick learner
- Situationally adaptable
- Tech-savvy
Benefits
- Competitive salary and annual bonus
- Four weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable retirement income
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses