Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.
Build and run commissions processes and dashboards in Google Looker.
Draft, document, track and process custom special incentives issued to external partners.
Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
Support PRM manager as backup on administrative tasks.
Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.
Systems optimization and data management of Salesforce, Logisense & Five9 VCC production records.

In-depth knowledge of data modelling techniques, including Advanced Excel skills
Working knowledge of Business Systems like Google Looker, Excel, Access, and other relevant software packages like Salesforce, Logisense, Coupa
Excellent verbal and written communication skills
Attention to detail, with excellent research and analytical skills
Effective organizational and time management abilities
Ability to self-manage deliverables and proactively take ownership of responsibilities
Ability to turn complex concepts into simple language
Significant understanding of SaaS business models
Demonstrated participation in process improvement initiatives
Bachelor’s degree required and 5-8+ years of analyst/reporting experience

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Sales Operations Analyst

Key skills