About this role
Role Overview
- Provide 24 x 7 monitoring support to Client/Server and Network Operations.
- All candidates must work a rotating panama schedule.
- Take appropriate action to maintain system availability.
- Analyze system anomalies, perform initial troubleshooting, generate and route Maximo tickets to the appropriate service providers for timely work-off.
- Maintain current and accurate logs, accurately documenting all system outages and pertinent follow-up information as required.
- Remain current in with Standard Operating Procedures, System manuals and control logs.
- Maintain accuracy of all System Analysts task.
- Continue to develop state of the art knowledge and skills as required for the evolving technical environment.
Requirements
- Experience with the following applications: Maximo, HP Openview, Lotus Notes databases and email.
- Excellent interpersonal skills.
- Ability to work closely with CSM Management, Client/Server & Network professionals and the customer community.
- Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available)