Lead and orchestrate all change, engagement, training, and adoption activities across assigned releases, ensuring full business readiness from impact assessment through hypercare.
Act as a subject matter leader for the OTC value stream.
Drive Change Impact Assessments (CIA) across Logistics, Customer Excellence, and GTS domains.
Lead Learning Needs Analysis (LNA) and define targeted enablement strategies for roles across OTC.
Own the business readiness component of go-live planning.
Lead engagement across global, regional, and site stakeholders.
Identify and mitigate operational risks within OTC processes.
Provide clear, executive-level reporting on business readiness (RAG status, risks, mitigation plans) at key stage gates.

10+ years experience in Change Management, Business Readiness, or Transformation roles
Proven track record in S/4HANA or ERP-enabled transformation programs
Deep expertise in Supply Chain with an emphasis on OTC / Deliver value stream, including: Logistics execution & distribution networks Customer Excellence / commercial order management Global Trade Services (GTS) / compliance
Experience working across: Order-to-Cash end-to-end processes Integrated supply chain and customer operations Cross-border trade and compliance environments

an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
vacation days
parental leave for a minimum of 12 weeks
bereavement leave
caregiver leave
volunteer leave
well-being reimbursement
programs for financial, physical and mental health.
service anniversary and recognition awards
employees
and in some location’s eligible dependents
can participate in several insurance plans.

Senior Manager – Change & Business Readiness

Key skills