Director, Global Client Strategy – Experience

Role Overview

• Serve as a senior point of contact for key client relationships across data center commissioning, construction support, operations support, and mission-critical infrastructure engagements.
• Build and maintain trusted relationships with client stakeholders, general contractors, owner representatives, trade partners, commissioning teams, and internal project leadership.
• Lead regular client check-ins, project reviews, relationship touchpoints, and post-engagement follow-ups to assess satisfaction, identify concerns, and uncover future opportunities.
• Help ensure that client expectations are clearly understood, documented, communicated, and addressed by the appropriate internal teams.
• Support escalation management by coordinating with operations, safety, project leadership, and executive leadership to resolve client concerns quickly and professionally.
• Identify recurring client issues, communication gaps, service delivery challenges, and improvement opportunities across active and completed projects.
• Develop client account plans for priority customers, including relationship mapping, service history, engagement cadence, client priorities, growth opportunities, and risk areas.
• Help strengthen client retention, repeat business, referrals, and long-term partnership development.
• Serve as a bridge between client relationships, operations, marketing, recruiting, safety, and executive leadership.
• Ensure that business development activity, marketing messages, client commitments, and operational delivery capabilities remain aligned.
• Work closely with operations leadership to understand project capacity, delivery constraints, workforce needs, scheduling risks, and client expectations.
• Partner with recruiting and workforce leadership to communicate upcoming client demand, resource needs, regional growth priorities, and talent gaps.
• Coordinate with safety leadership to ensure client-facing communication reflects Apollo’s safety standards, field expectations, and compliance priorities.
• Provide executive leadership with structured feedback on client sentiment, market conditions, competitive activity, project risks, service quality, and growth opportunities.
• Help turn market feedback and client needs into practical internal action plans.
• Support process improvements related to client communication, account management, proposal support, marketing content, internal reporting, and service delivery alignment.
• Mentor and support team members involved in client success, business development, marketing, communications, recruiting, or partnership activities as the function grows.

Requirements

• Bachelor’s degree in Business, Construction Management, Engineering, Communications, Marketing, or a related field preferred.
• 5+ years of experience in client success, account management, business development, operations, marketing, strategic partnerships, or client-facing leadership roles.
• Experience in data centers, mission-critical infrastructure, commissioning, construction, engineering services, technical services, or related industries strongly preferred.
• Strong understanding of how client relationships, project delivery, workforce planning, safety, and business development connect in a service-based technical business.
• Proven ability to build trust with senior client stakeholders, internal leaders, project teams, and external partners.
• Experience supporting or leading client presentations, business development meetings, proposal content, account reviews, and executive-level communication.
• Strong communication, writing, presentation, and stakeholder management skills.
• Ability to translate technical and operational information into clear business language.
• Strong organizational skills with the ability to manage multiple priorities across clients, departments, and markets.
• Ability to operate effectively in fast-paced, high-accountability environments.
• Willingness to travel for client meetings, project visits, conferences, and market engagement activities.

Tech Stack

• Apollo

Benefits

• Health and wellness plans (medical, dental, vision, life, disability)
• Flexible spending accounts
• Paid time off, holidays, and more
• Paid parental leave
• 401K plan with immediate match benefits
• Employee assistance programs
• Tuition reimbursement programs
• Employee discount programs