Training Specialist

Role Overview

• Participate in Grants training team in planning, coordinating, and delivering training programs for Grants internal and external users.
• Develop, review, and update training materials, including job aids, user guides, and presentations, to ensure alignment with system updates and user requirements
• Facilitate training sessions in various formats (in-person, virtual, and hybrid) to effectively address user needs.
• Review the quarterly knowledge transfer documents to incorporate system updates into training materials and ensure the accuracy of content.
• Gather and analyze feedback from training participants to continuously improve the effectiveness of training programs
• Support the Change Management process identifying training needs and delivering sessions during system design changes and new releases.
• Monitor and manage the training team’s workload to ensure timely delivery of materials and sessions.

Requirements

• Bachelor's degree in a related field.
• Extensive experience in developing and delivering training programs, preferably for federal systems or IT-related platforms
• 2-4 years of training experience
• Strong written and verbal communication skills
• Strong interpersonal and teamwork skills