Business Continuity Manager

Role Overview

• Lead the design, implementation and continuous improvement of EWR’s Business Continuity and Disaster Recovery framework in line with ISO 22301
• Maintain BC/DR policies, processes, plans, command structures and supporting templates, ensuring they are current, coherent and fit for purpose.
• Ensure BC/DR arrangements are enterprise-wide, risk-based and proportionate to EWR’s strategic objectives and operational risks.
• Lead, coordinate and support the business to complete Business Impact Analyses (BIA) and BC risk assessments across the organisation, to identify critical activities, dependencies, recovery priorities and tolerances.
• Ensure Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are defined and understood for critical processes and systems.
• Provide expert advice and support to Strategic and Tactical Command during live incident as required and able.
• Design and deliver a tiered BC/DR training and awareness programme for staff, managers and senior leaders.
• Develop and maintain a rolling programme of risk-based tabletop exercises and simulations, including physical, cyber and technology-led scenarios.
• Lead post-incident and post-exercise reviews, ensuring lessons learned are captured and embedded.
• Develop and report meaningful BC/DR KPIs and KRIs (e.g. action closure rates, Mean Time To Detect (MTTD), exercise outcomes etc.).
• Provide regular assurance reporting to the CFO, ExCo and ARC on BC/DR maturity, compliance and residual risk.
• Benchmark EWR’s arrangements against good practice from comparable rail and infrastructure organisations.
• Establish and chair a cross-functional BC/DR forum, working closely with Cyber, IT, HR, Communications, Safety, Quality and Governance leads.
• Act as EWR’s lead professional interface on BC/DR matters with regulators, auditors and assurance providers.

Requirements

• Proven ability to operate as a credible, independent SME within complex organisations.
• Excellent interpersonal skills, with the confidence to influence and challenge at senior levels.
• Strong analytical skills with the ability to translate complex risk and technical issues into clear, actionable advice.
• Excellent written and verbal communication and presentation skills.
• Ability to design and deliver training and to facilitate senior-level exercises.

Qualifications

• Essential: Demonstrable knowledge and practical application of Business Continuity and resilience management standards and frameworks (including ISO 22301).
• Desirable: Professional certification or chartered status with a recognised body: · Business Continuity Institute (BCI) · Disaster Recovery Institute International (DRI)

Benefits

• Competitive salary that reflects your skills and experience
• Up to 12% employer pension contribution to support your future
• 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
• 2 volunteering days, a chance for you to give back to the community
• Enhanced family-friendly policies to support you and your loved ones
• Life assurance (4x your annual salary) for peace of mind
• Employee Assistance Programme for confidential support when you need it
• Access to Perkbox for a wide range of discounts and wellbeing benefits
• Recognition programme, including on-the-spot and annual awards
• Advanced learning and development opportunities to help you grow.