Work closely with teams at our centralized internal service center, at agency level (vessel operations, cargo readiness, transshipment, customer service), at head-office level (line operation teams, cargo flow teams), and with external vendors & partners (husbandry agents, terminal operators, APL, OA and other partner lines)
Handle information requests from our centralized internal service center regarding questions or issues with cargo operations in German ports
Monitor reliable execution of cargo operations by our centralized internal service center in line with the service level agreement
Serve as the focal point for handling and delegating special and sensitive cargo requests for German ports
Prepare and update various cargo-related operations reports for German ports
Responsible for operational execution and coordination regarding container and cargo safety and security incidents, including damaged containers and cargo
Manage various projects with internal and external stakeholders focused on cargo operation matters in German ports
Provide backup support for monitoring and analyzing port call reports

Certified shipping agent (Schifffahrtskaufmann/-frau) / forwarding agent (Speditionskaufmann/-frau) or degree in shipping and logistics
Experience in the shipping or forwarding industry, or at container terminals
Proficient computer user with ability to use MS software applications in a Windows environment
Fluent in spoken and written English
Resilient under stress with ability to meet deadlines
Ability to work across multiple departments and manage projects
Strong analytical skills and ability to work with and report on high volumes of data/information
Ability to learn quickly and adapt to a changing environment
Excellent communication skills and ability to maintain a professional demeanor

Attractive workplace in Hamburg city center
Varied work in a pleasant working environment
Cashless meal allowance in the form of Pluxee restaurant vouchers
Flexible working hours with time tracking
Extensive further training opportunities of your choice via our e-learning platform
Employer contribution toward local public transport (HVV ProfiTicket)
Employee benefits including shopping discounts across many categories (e.g., travel, events, household appliances)
Recruitment bonus as part of an employee referral scheme
Option to work remotely

Cargo Operations Officer

Key skills