Provide strategic leadership and direction for the Customs Brokerage operation
Design, standardize, and optimize operating procedures
Own and lead the regulatory compliance program
Establish and maintain audit-ready processes
Serve as the accountable leader for compliance risk management
Partner cross-functionally with operations, technology, and commercial teams
Engage directly with customers for onboarding and solution design
Identify and develop new business opportunities
Drive a culture of continuous improvement
Lead, develop, and mentor team members
Monitor industry trends and regulatory changes
Provide strategic leadership in navigating a dynamic tariff and global trade environment

Licensed U.S. Customs Broker (required)
7 years of experience in a 3PL Global Freight Forwarding or Customs Brokerage organization
At least 5 years of leadership experience managing both remote and local employees
Deep knowledge of domestic and international customs regulations, policies, and procedures
Demonstrated ownership of regulatory compliance programs, including audit management and risk mitigation
Demonstrated ability to balance operational execution, compliance, and commercial growth

Director – Customs Brokerage

Key skills