About this role

Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
Train customers on the use of the software, including best practices and workflow optimization
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
Coordinate collaboratively with internal teams to meet project milestones
Ensure a smooth transition from implementation to Customer Success

Implementation Specialist – SaaS Healthcare

Key skills