Lead and execute the end-to-end onboarding experience for hoteliers
Partner closely with Implementation and Member Success teams to manage onboarding timelines
Ensure hotel teams understand and adopt the foundational systems, tools, and processes
Serve as the primary enablement contact throughout onboarding
Design, develop, and deliver engaging learning programs
Partner with internal stakeholders to create and enhance onboarding and enablement resources
Deliver training initiatives that accelerate adoption and increase engagement
Assess hotel readiness throughout the onboarding journey
Conduct regular audits and performance reviews
Identify opportunities to optimize distribution performance and commercial effectiveness
Serve as a trusted advisor to hotel Commercial Strategy teams
Support hotels in aligning LHW tools, programs, and capabilities with their unique business objectives
Provide additional support to the Hotel Support team as needed

Minimum 5 years of experience in hospitality revenue management, hotel distribution, or hotel technology
Minimum 5 years of experience managing complex customer-facing projects
Proficiency in English, Spanish a plus
Demonstrated success in project management, with a track record of delivering complex initiatives involving diverse internal and external stakeholders
Deep understanding of hotel revenue management, distribution, and commercial strategy
Proven experience designing and delivering effective training programs, both in-person and virtual, tailored to hotel sales, marketing, or revenue teams
Strong communication and interpersonal skills, with the ability to simplify complex concepts and collaborate across diverse internal teams
Client-focused mindset with the ability to build trust, adapt to different stakeholder needs, and serve as a strategic advisor to hotel partners
Passion for luxury hospitality, with relevant experience in travel, hotel operations, sales, marketing, or revenue management
Highly organized, with strong project management skills and proficiency in tools such as PowerPoint, Excel, and project platforms
Willingness to travel as needed to support onboarding, training, and member engagement across global markets

22 days of Paid Time Off (PTO)
11 paid holidays, including birthdays as a floating holiday
Medical coverage available within the first month
Health Savings Account (HSA) with Company contribution
401(k) company match up to 4% of salary
Up to $500 for home office setup credit
Up to $500 travel credit that supports and encourages our employees’ passion for travel
Unlimited access to financial advisors
Collaborative and inclusive work environment

Senior Manager, Revenue Strategy & Enablement

Key skills