About this role

Responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related national accounts customers in the Americas.
Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
Support customer audits and new facility/production line approval.
Ensure products distributed to customers are safe, meet regulatory requirements, and are manufactured in accordance with customers' requirements and Simplot’s high-quality standards.
Provide training on quality and specification expectations.
Mitigate issues arising in the market.
Facilitate and resolve customer complaints in partnership with sales and factory teams.

Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience
5+ years related experience and/or training
Good written and verbal communication skills
A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel.

Customer Quality Manager – National Accounts, Americas

Key skills