Respond to customer inquiries via phone, chat, and email, with a customer-focused mindset
Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input
Prioritize the customer experience by taking opportunities to build meaningful connections with our customers; adapt your approach according to customer needs and motivations
Assist customers through the pre-purchase journey
Assist customers with processing order changes, exchanges, replacements, and returns requests with a sense of urgency
Collaborate with internal teams (Logistics, Quality etc.) to ensure quick and effective resolution of customer issues
Participate in special projects, task teams, and perform other duties as required

Customer-obsessed mindset with experience working in customer-facing roles, preferably with call center or sales experience
You’re tech-savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP/ CRM-like system)
You’ll need to have a stable internet connection with a minimum speed of 30 Mbps (ideally 50+ Mbps)
Excellent English written communication skills — you read your audience to determine the appropriate tone to use
Legally able to work in Canada
Flexible to work Canadian holidays
Completion of criminal background check
Preference will be given to those with previous contact/ call centre experience

CCA Particles are remote (working from the comfort of your home)
We provide you with everything you need to set you up for success: laptop, monitor, mouse, keyboard and a headset
Access to a 45% discount on our entire product range (15% for friends and family)!
Competitive hourly pay: $23.50 per hour + 4% vacation pay
Ongoing training opportunities and the chance to support a Canadian furniture brand

Customer Care Associate

Key skills