Senior Process Improvement Consultant

Role Overview

• Support RBO workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement
• Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership
• Coordinate with Line of Business, Finance, and HR Business Partners on Workforce Planning, Optimization, and Performance Monitoring, including: o Initiative Benefit Analysis and Realization o Key Strategic Initiative Support o Personnel Budget Planning & Evaluation for All Proposed Requisitions o Performance Monitoring & Regular Staff Assessments
• Produce Executive Level Reporting (Workforce Management, Operational Business Reviews, Expense Management)
• Perform Workforce Management Team Lead Functions
• Develop Effective Data Collection Strategy
• Validate / Authenticate Workforce Management Deliverables
• Guide / Coach Partners on Analytical Standards and Practices

Requirements

• 5+ years of industry-relevant experience
• Strong written and verbal communication skills with the ability to translate analytics into business insights
• Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners
• Ability to structure ambiguous information and create clear, actionable output
• Ability to assess Behavioral Analytics / Data
• Identify and correlate business process data with human behavior
• Strong data analysis skills with proficiency in Excel (Pivot tables, advanced functions)
• Ability to connect with variety of Stakeholders, assess operational processes and identify opportunities for workforce optimization
• Excellent data‑gathering, documentation, and problem‑solving skills
• Background in operations, business analysis, workforce analytics, or operation research is preferred
• Familiarity with Power Platform or PowerApps (preferred but not required)

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service