Inside Sales Account Representative

Role Overview

• This role is responsible for strategically engaging with inbound leads and existing customers and fostering customer relationships.
• Maintains a deep understanding of the organization's portfolio, including products, services, and promotional campaigns, to provide accurate and relevant information to customers.
• Utilizes the organization's sales tools and processes effectively, ensuring accurate tracking and management of leads and opportunities.
• Receives customer request calls and effectively sells the organization’s offerings to the installed base.
• Understands the client's procurement processes and decision-making criteria, leveraging this knowledge to win new business and maintain existing relationships.
• Identifies new business opportunities within existing accounts, uncovering the potential for growth and taking ownership of new leads.
• Collaborates with assigned sales representatives for complex sales scenarios or when competitors are directly engaging with customers face-to-face.
• Engages in solution-based selling, addressing customer complex requests across multiple products or services, and presenting comprehensive solutions that meet their needs.
• Owns strategic entry points at the customer level that align with the overall business objectives, fostering deeper relationships and expanding business opportunities.
• Guides leads through the entire sales process, from initial contact to closing deals, demonstrating expertise in handling various stages of the process.
• Utilizes data and analytics to identify trends, opportunities, and areas for improvement, making informed decisions to optimize sales performance.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field.
• Certified Inside Sales Professional (CISP)
• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave