Own the Operations Technical Emergency Response framework for North America.
Establish criteria for escalation, deployment, and prioritization of technical response resources.
Serve as the executive point of accountability for major operational disruptions.
Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed.
Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure.
Directly lead and develop the North America Technical Response Leader(s).
Set clear expectations related to speed to stabilization and decision quality under crisis conditions.
Conduct post-event reviews to assess effectiveness, decision-making, and outcomes.
Own the enterprise approach to maintenance and production technical capability.

10+ years leading a Technical or Production team.
Travel up to 100%, often with little advance notice.
Primarily leadership and oversight role; on-site presence expected during high-impact events.
10+ years of experience in high-output manufacturing environments, preferably plastics or packaging.
Demonstrated leadership in operations, maintenance, or technical excellence roles.
Exposure to capital planning, reliability strategy, and standardized maintenance systems.
Strong working knowledge of blow molding systems, bottle processing, and downstream equipment.
Proven experience leading teams through unplanned operational crises.
Experience in diagnosing and problem-solving various types of equipment.
Experience with Hydraulics, Pneumatics, and reading Blueprints.
Ability to operate decisively with incomplete information.
Ability to lift up to 50 lbs. and work in manufacturing environments.

Director, Operations Technical Support

Key skills