Manager, Solution Deployment – Upgrade Delivery

Role Overview

• Builds a strong, diverse team environment, culture of teamwork, collaboration, continuous improvement, and customer excellence.
• Drives operational excellence in project execution, and effective utilization of systems and tools
• Ensures compliance with all relevant BD policies, procedures, and applicable regulatory requirements
• Provides training and support to project team members to ensure documented procedures are being followed, and all records are accurate and up to date
• Fosters strong relationships with sales and service teams supporting pre-sale and post implementation transitions.
• Collaborates within Solution Deployment to determine roles, responsibilities, and staffing needs for the implementation team to support customer projects / programs, company goals and objectives.
• Develops and manages effective practices, tools and standards for communicating information to teams, peers, executive leadership, and customers implementation activities.
• Works collaboratively across organizations to drive quality, successful and efficient upgrades for BD customers.
• Assist MMS with relevant Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
• Ensure all project records are accurate and up to date.
• Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Implementation and MMS organization.
• Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities.
• Constructively coaches and gives feedback to support others' development.
• Utilizes available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success.
• Monitors and controls expenses in alignment with budget. May have ability to prioritize allocation.
• Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes.
• Performs select Account Management functions for assigned customers and acts as escalation point for internal and external needs.
• Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external.
• Utilizes internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary.
• Embraces and drives a culture of change through continuous improvement.
• Leads by example, guided by the BD Way.
• Provides guidance to employees in general product knowledge and solution deployment processes.
• Often participates in projects/initiative teams that impact the Solution Deployment team and the business unit (Continuous Improvement, Platform liaison, Centers of Excellence).

Requirements

• Bachelor’s degree required or equivalent work experience
• At least 5 years of experience in related field
• Ability to contribute to operational and strategic development of the organization
• Exhibits considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate talent
• Excellent written and verbal communication skills
• Experience with managing virtual teams and demonstrated ability to lead in a matrixed environment
• Possess excellent organizational skills with the flexibility to readily adapt to change
• Provides inspiration for the team by identifying innovative ways to recognize successes
• Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives
• Knowledge and experience in financial analysis and metrics
• Extensive customer experience across a broad spectrum of size, scope and complexity
• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
• Must meet BD’s auto safety standards.
• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox)
• Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
• Ability to work independently from home office.
• Home based position with travel. Travel may range from 25
• 50%, overnight travel. Position requires flexible working hours, including some nights and weekends.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities