Provides tailored technical customer operations support.
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
Executes customer operations policies and procedures.
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
Initiates problem solving action and follows through to resolution.
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives.

High School diploma, Associate's or Bachelor's degree or 3+ years of experience in IT and Public Safety is required.
Must be able to obtain a background clearance as required by our government customers.
3+ years of IT or Public Safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD and Mobile
Experience with Virtualization software
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot application system issues including hardware, network and third-party components

CAD/GIS System Manager

Key skills