Key role in building a scalable enablement ecosystem for marketplace partners.
Working at the intersection of content, product, technical integrations and partner experience.
Creating modern learning and communication formats that drive impact.
Translating complex technical and operational processes into user-friendly and engaging content.
Continuously improving the partner onboarding journey.
Shaping and evolving the Knowledge Base as a strategic product to increase feature adoption.

Building and owning a scalable Knowledge Base as the central enablement product for marketplace partners.
Creating engaging learning formats such as step-by-step guides, video tutorials, walkthroughs and troubleshooting flows.
Collaborating closely with the Technical Integration Team to transform onboarding insights into practical and easy-to-understand content.
Analyzing content performance, onboarding efficiency and support requests to continuously improve self-service offerings and partner experience.
Contributing to faster partner activation and stronger feature adoption through effective content and communication strategies.

Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
Personal development: Grow! We support and encourage your individual development through various in
and external trainings.
Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually
even for up to 20 days a year anywhere in the EU.
Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.

Partner Enablement Manager – Marketplace

Key skills