Support hours for the organization are Monday through Friday 8AM to 6PM Eastern.
The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager.
Serve as a business partner for the support of business applications solutions and processes.
Comfortable working on and assisting others through company help desk software, and remote access desktop programs.
Act as the initial point of contact for all computer and system related concerns.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues.
Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks.
Ability to work to corporate service level agreements.
Attention to details and strong customer service orientation.

Associate degree or equivalent experience in Information Systems, Business, or related technical field.
1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
Proficiency in English
Expert knowledge on Win 10 and 11
Working knowledge of Active Directory
Working knowledge of MAC OS
Working knowledge of mobile devices, laptops and desktops
Working knowledge of common desktop applications including Microsoft 365
Working knowledge of client/server printing
One of the following certifications: A+, Network+, Microsoft MDAA or equivalent
Familiarity working in a manufacturing environment.
Understanding of common Help Desk Applications and toolsets

Help Desk Support Engineer

Key skills