Service Delivery Manager – Managed Workplace

Role Overview

• Operational responsibility for the Managed Workplace service based on Microsoft 365 & Microsoft Intune
• Support service transition for new customers
• Act as the interface between the operations team, project team and service management
• Support service evolution through automation and improved user experience
• Plan and execute minor/major changes and handle tickets
• Actively contribute in the agile Microsoft-focused team
• Continuous optimization of client lifecycle processes

Requirements

• Completed technical degree or equivalent IT professional qualification
• Ideally several years of professional experience in the Microsoft 365 & endpoint management space
• Experience in service design, service transition and service operation within the ITIL framework
• Solid expertise in the Microsoft 365 environment and relevant experience in endpoint management (Microsoft Intune, Microsoft Configuration Manager, Microsoft Defender or comparable tools)
• Ability to work independently with clear objectives
• Enjoys communicating and collaborating with customers and colleagues
• Fluent in German, at least C1 level

Benefits

• Flexible working: only one day per week on-site in Freiburg
• Modern work environment and exciting IT projects
• Opportunity to shape new processes and tools
• A collegial team and short decision-making paths