Java, API Application Support Engineer

Role Overview

• Incident and Request Management within the AMS Environment
• Analyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability
• Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model
• Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript , as well as related libraries and services
• Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions
• Manage tickets in accordance with defined standards for priority, impact, and response times
• Technical Analysis and Process Validation
• Review, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies
• Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior
• Identify root causes of issues across applications, integrations, databases, or related infrastructure components
• Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency
• Technical Coordination within the Development Ecosystem
• Collaborate with development teams to manage fixes, adjustments, or technical enhancements resulting from incidents or requests
• Coordinate activities with database administrators, infrastructure, networking, or security teams when technical interdependencies exist
• Work with version‑control tools such as Git and Bitbucket for code review, traceability, and change validation
• Follow up on technical analysis activities to ensure proper implementation and closure
• Documentation and Operational Compliance
• Maintain updated technical documentation, including configurations, critical functions, integration flows, operating procedures, and support evidence
• Prepare information required for internal audits, reviews, or continuous improvement processes
• Record best practices, recurring solutions, and technical criteria to strengthen team knowledge and support maturity
• Support for Testing, Changes, and Releases
• Participate in functional and technical testing (SIT/UAT) to validate changes, corrections, and new functionalities
• Validate deliverables before deployment to production, ensuring both technical and functional compliance
• Provide support during post‑release stabilization, monitoring performance, logs, and overall service behavior
• Continuous Improvement within the AMS Service
• Identify opportunities to optimize applications, technical components, integration flows, or operational processes
• Propose improvements to enhance performance, maintainability, security, traceability, and user experience
• Contribute to initiatives aimed at strengthening the support model, automating tasks, and increasing service value

Requirements

• Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field
• 4+ years of experience in technical support and/or development using Java technologies
• Proven experience in: User support, Production support, Application maintenance, AMS environments
• Availability for rotating shifts and after‑hours support, including 24/7 service models
• Results‑oriented mindset, strong self‑management, and focus on continuous improvement
• Languages: Spanish: Fluent / Native, English: Basic

Tech Stack

• Java
• JavaScript

Benefits

• Flexible, supportive environment
• Wellness programs