Manager, HRIS Operations

Role Overview

• Own the day‑to‑day operation of all HR systems, ensuring stability, data integrity, and consistent user experience
• Act as the primary operational owner for Workday and related HR platforms, coordinating activity across HR, HRIS, IT, and vendors
• In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards
• Monitor system performance, issues, and risk areas; proactively address operational gaps
• In collaboration with IT, oversee HR systems release planning, including testing coordination, approvals, and production readiness
• Partner with Functional Analysts and IT to ensure changes are properly documented, tested, and signed off before migration
• Enforce release discipline and timelines, including pre‑ and post‑production validation
• Maintain visibility into upcoming changes, dependencies, and operational risks
• Oversee HR systems intake processes (tickets, enhancements, break/fix issues)
• Partner with HR leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact
• Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership
• Lead escalation of HR system issues that impact business operations
• Coordinate root‑cause analysis, remediation plans, and stakeholder communication for system incidents
• Liaise with IT and vendors on resolution of integration, security, or platform issues
• Track recurring issues and drive preventative operational improvements
• Ensure HR systems adhere to governance standards, audit requirements, and documented controls
• Maintain operational documentation, including process flows, approvals, testing evidence, and change records
• Provide day‑to‑day work direction to HRIS team members

Requirements

• Bachelor’s degree and 5+ years of HR systems or Workday functional experience
• In lieu of bachelor’s degree, 9 years of professional experience, preferably in human resources, HRIS, or benefits
• Additional functional experience with human resources and its related functional areas is strongly preferred
• Must display exceptional judgment and confidentiality
• Experience in a law firm or professional services setting preferred
• Advanced expertise in HR Information Systems
• Workday highly preferred
• Knowledge and experience with SQL, Crystal Reports, HTML, and CSS preferred
• Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly
• Excellent verbal and written communication skills; with the ability to influence across levels and functions
• Ability to juggle multiple priorities at once and maintain attention to detail
• Detail oriented with high standards for accuracy and precision

Tech Stack

• SQL

Benefits

• access to three medical plans
• dental insurance
• vision insurance
• life insurance
• disability insurance
• pre-tax benefits such as health savings and flexible spending accounts
• 401(k) savings plan
• profit-sharing plans
• fertility benefits
• competitive paid time off plan
• paid parental leave benefit (minimum of 14 weeks)
• 11 Firm holidays