Senior Change Implementation Coordinator – Commercial Card Design Team

Role Overview

• Provide thoughtful feedback and introduce new ideas to enhance processes, tools, and change implementation outcomes
• Identify best practices and recommend scalable workflows and procedures that improve efficiency and client experience
• Develop and deliver clear, impactful communication and training plans to support successful implementation
• Partner with stakeholders across business, technology, and operations to align on strategy and execution
• Proactively gather insights to refine implementation strategies and improve team effectiveness
• Offer constructive guidance and subject matter expertise to support informed decision-making
• Deliver high-quality operational and administrative support across complex projects
• Support project teams with implementation planning, maintenance activities, and execution strategy
• Identify, monitor, and help resolve issues, escalating when needed to maintain progress
• Provide input into implementation strategies, timelines, and execution approaches to ensure successful delivery

Requirements

• 2+ years of Change Implementation support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
• Demonstrated experience supporting Commercial Card and/or Treasury Management products, with a strong understanding of how these solutions drive client value and operational efficiency
• Working knowledge of Commercial Card platforms and networks (e.g., MasterCard, Visa), with the ability to apply that knowledge to support complex implementations and evolving client needs
• Proven ability to lead and manage multiple concurrent initiatives, navigating competing priorities with strong organization, sound judgment, and consistent delivery of high-quality outcomes
• Experience developing and facilitating engaging training sessions or client-facing discussions, with a focus on delivering clear, impactful messaging and building user confidence
• Advanced proficiency in Microsoft Office tools, with the ability to create polished deliverables, analyze data, and translate insights into actionable recommendations
• Exceptional ability to communicate effectively across diverse audiences—translating complex information into clear, concise, and influential messaging
• Commitment to providing excellent service, consistently delivering a high standard of support while anticipating stakeholder needs and enhancing the overall client experience
• Ability to drive innovation by identifying process improvements, challenging existing approaches, and contributing forward-thinking ideas that improve efficiency and scalability
• Ability to thrive in a fast-paced, deadline-driven environment, maintaining composure, adaptability, and a strong focus on quality and results.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement