Creation of a source of truth, data management, collation & hygiene to support EMEA business operations
Maintain, audit, and reconcile student records between Risepoint’s CRM and university partner systems, with deep knowledge of Salesforce
Validate, clean, and standardize data from multiple sources to ensure consistency and reliability, and collaborate with internal teams to support development of the right dashboards and any automation
Investigate and resolve data discrepancies in collaboration with internal teams and external partners
Collaborate with team leaders and stakeholders to understand data needs and deliver regular performance and engagement reports
Trend analysis & process optimization across the Student Journey to support business growth through growth in new enrollments, improvements in retention or reduced cost of acquisition
Analyze student lifecycle and performance data to identify trends, risks and opportunities across all business functions to support business growth
Analyze information at programme, vertical and portfolio levels to inform optimization requirements and wider trend insight, to support programme and partnership growth
Develop hypothesis and conduct root cause analysis to explain metric changes or emerging patterns
Translate complex data into clear, actionable insights through compelling narratives and visualizations, with clear articulation to business stakeholders to secure buy in
Provide insights that inform strategic planning and enhance the student lifecycle and business processes
Collaborate with business leaders and team members to monitor optimizations and ensure meaningful impact on key metrics
Create tools to manage, track and reconcile data on program performance alongside business projections, to improve our forecasting and identify additional opportunities
Trend and market analysis to support Business Development success and Partnership revenue growth, through identification of opportunities to differentiate and improve our proposition
Monitor emerging consumer and societal trends across industries to help identify innovation opportunities, leveraging existing paid and free data sources
Create clear narratives and presentation of trends to support decision making on product success
Competitor analysis and monitoring to identify opportunities in pricing, content, approach to inform competitive differentiation and support business development or partnership discussions
Development of enrollment projections, in collaboration with marketing teams based on market data, for current and prospective partners
Collaborate with Product Innovation team to support business development activity through actionable market insights and identification and presentation of relevant, available data
Requirements
Minimum 4 years of experience working as a Business Analyst or in a similar analytical role
Strong Salesforce data experience, including data management, reconciliation, and reporting
Strong analytical and research skills with the ability to interpret and communicate complex data
Comprehensive knowledge of statistics and the ability to translate data into actionable insights
Experience developing reporting, analysis, forecasting, or performance tracking tools
Excellent communication and prioritization skills with a track record of delivering value-driven solutions
Strong problem-solving and decision-making abilities
Ability to work effectively in a fast-paced environment and adapt to shifting priorities
Collaborative, solution-focused mindset with the ability to build credibility and relationships across teams
Strong project management and organizational skills
Benefits
Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents