Analyst, Business Operations – FCO, LATAM Focus

Role Overview

• The Analyst, Business Operations (FCO) is based in LATAM and owns the day-to-day operational flows that enable efficient, high-quality client onboarding
• Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times
• Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays
• Collaborate with Growth, Finance Ops, and Product teams to streamline handoffs and eliminate process inefficiencies
• Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready
• Identify which parts of the onboarding workflow are candidates for agentic automation (e.g., document completeness checks, RFI generation, escalation routing)
• Drive the transition from manual execution to AI-assisted workflows over time, acting as the operational domain expert who defines what the agent should do and validates its outputs
• Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes
• Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule

Requirements

• Minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role
• Hands-on experience with structured checklists, data collection workflows, or document review processes
• Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're looking for someone who has actually built things with AI, not just used it
• Background in fintech, financial services, or regulated industries is a plus, but not required
• Strong attention to detail with a process-first mindset
• Comfortable managing case queues, tracking document status, and following defined escalation protocols
• Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times
• Able to identify gaps or inconsistencies in documentation without needing to make risk-based compliance judgements
• Approaches manual processes as problems to be solved, not tasks to be repeated
• Able to think in workflows: identify inputs, outputs, decision points, and exception paths that can be translated into automated logic
• Comfortable working with Product and Tech teams to scope and test automation tools
• Clear communicator, able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners
• Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes
• Based in or able to operate fully aligned with Mexico time zone and public holidays
• Willing to work during local public holidays if required (compensatory leave will be provided)
• Fluent in business English and Portuguese (spoken and written)
• Proficiency in any additional language (e.g., Spanish) is a strong advantage

Benefits

• A vibrant, inclusive and international work culture
• Generous annual leave to relax and recharge, plus public holidays
• Health insurance budget to keep you covered
• Be part of a fast-growing global team
• Flexible remote work options, as well as option to work in-person at a prime office location overseeing the Castillo de Chapultepec
• Home office equipment budget
• Your own Corporate Reap Card — no more out-of-pocket spending
• Additional benefits that keep growing over time