Senior Product Manager, Retrieval Operations

Role Overview

• Lead product strategy and execution for the Outreach team within Payer Data Product
• Drive technology-first approach to outreach to Providers via internal operations teams
• Set vision for the product by outlining customer needs, addressing them, and planning future evolution
• Engage with customers and customer-facing teams regularly
• Identify areas of ambiguity and provide clear direction
• Write great product documentation including roadmaps and business cases
• Collaborate across the organization to drive adoption and address objections
• Lead by example and attitude

Requirements

• 5+ years in product management, product strategy, or similar role ideally at a B2B health tech or healthcare company
• Experience building and managing call center products, healthcare data workflows, or other high-volume, operations-focused systems
• Thoughtful work approach
• Highly organized with the ability to track multiple threads
• Exceptional writing skills for documents and presentations
• Great communication skills and leadership in planning meetings
• Motivated to set and achieve both big vision and execution steps
• Team player with empathy and understanding of others' motivations
• Proactive in defining product evolution

Benefits

• Health insurance
• 401(k)
• Paid time off