Service Manager – Earthmoving, Mining

Role Overview

• Manage all field and workshop activities, ensuring safe, timely and high-quality execution
• Serve as the main customer contact and resolve issues efficiently
• Lead, coach and monitor service teams
• Guide to troubleshooting and major repairs
• Ensure parts availability and optimize service planning
• Oversee warranty handling and continuous improvement
• Identify opportunities to increase service revenue and warranty recovery
• Control costs and track performance against KPIs
• Ensure adherence to standards and HSE practices

Requirements

• Bachelor’s degree in mechanical, electrical or related engineering field
• 7–10 years experience in heavy equipment service (mining/earthmoving preferred)
• Proven experience managing efficient, well-performing service teams and operations
• High customer satisfaction orientation
• Strong technical knowledge (hydraulics, engines, electrical systems)
• Experience with Liebherr equipment is an advantage
• Fluent in English
• Willingness to travel frequently within Nigeria

Benefits

• High-quality service delivery
• Maximizing equipment uptime
• Driving customer satisfaction and service business growth