About this role
Role Overview
- Manage Transnorm North America’s business operations (from Order Acceptance to Customer Delivery) including, but not limited to:
- Lead SIOP (demand forecast, material forecast)
- Tracking customer shipment dates
- Prioritizing Customer Drop-In orders
- Liaise with customer and ISC for missed deliveries
- Execute Transnorm N.A. Revenue Plan (SRO)
- Leverage data and customer insights to execute business strategies that drive growth and profitability including, but not limited to:
- Operational process improvements
- Prioritization of site VE/CE projects
- Margin Expansion
- Manage customer relationships and ensure customer satisfaction by:
- Acting as the business focal point for customer escalations
- Presenting customer-specific operational data on a quarterly basis
- Leading and presenting RCCA using six-sigma/lean tools to prevent UDO recurrences
Requirements
- Minimum of 5 years of experience in a business management, program management or operations role.
- Strong understanding of operational processes and strategies.
- Excellent analytical and problem-solving skills.
- Strong business acumen and strategic thinking.
- Proven track record of driving business growth and achieving targets.