Key skills
Communication
About this role
Role Overview
- Own and manage the quality management framework for personnel vetting and credentialing activities
- Apply quality management standards, controls, and acceptance criteria to deliverables
- Map processes, identify bottlenecks, defects, and recommend improved future-state processes
- Define, implement, and monitor QA/QC checkpoints, sampling plans, and service level expectations
- Track defects, support remediation activities, and recommend corrective actions
- Elicit and document business and system requirements for improvements
- Partner with stakeholders for system enhancements and operational improvements
- Maintain audit-ready documentation and support development of performance dashboards
- Communicate quality findings and maintain strong relationships with stakeholders
Requirements
- Previous experience in quality management for federal personnel vetting and credentialing operations
- Strong analytical skills to map processes and identify gaps
- Knowledge of quality management standards, controls, and acceptance criteria
- Experience with platforms such as VA-CABS, USAccess, NBIS/eApp
- Ability to create and maintain audit-ready documentation
- Familiarity with performance dashboards and data quality rules
- Strong communication skills to liaise with government and internal stakeholders
- Ability to handle Controlled Unclassified Information (CUI) and compliance requirements
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development