Data Center Service Sales Representative

Role Overview

• Aggressively drives the pursuit of new logos within the data center, colocation, hyperscale, enterprise, and mission-critical infrastructure markets.
• Engage early in the sales cycle to shape client requirements, influence solution design, and establish technical credibility.
• Identify market trends, competitive offerings, and customer pain points to support strategic account targeting and go-to-market initiatives.
• Positioning our MEP (Mechanical, Electrical, and Plumbing) services as a competitive advantage for clients, focusing on innovation preventative maintenance practices, timely response for corrective maintenance, and reducing operational risk.
• Collaborate with Sales and Business Development teams to develop account penetration strategies and expand our footprint in underserved or emerging segments.
• Develop a ‘Power Map’ of industry influencers within the General Contractor, Equipment OEMs, MEP service and consultants to capture market intelligence of project and service opportunities.
• Serve as the technical authority during pre-sales engagements, including discovery sessions, site assessments, and technical workshops.
• Design and articulate mission-critical service solutions aligned to customer operational, resiliency, compliance, and scalability needs.
• Identify technical gaps or service failures in legacy competitor contracts to execute strategic "win-back" campaigns.
• Develop and deliver technical presentations, proposals, and RFP/RFI responses that clearly differentiate our capabilities.
• Translate technical features into business value, emphasizing uptime, risk mitigation, performance, and total cost of ownership.
• Build trust with customer stakeholders, including data center managers, facilities teams, IT leadership, and executive decision-makers.
• Support contract negotiations by addressing technical risks, scope clarity, and solution feasibility.
• Act as a trusted advisor throughout the sales cycle, ensuring a smooth transition from pre-sales to delivery teams.
• SLA Alignment with ability to translate complex MEP technical specifications into business outcomes, specifically focusing service technician certification requirements, redundancy requirements, uptime guarantees, and response times.
• Partner with Operations, Engineering, and Delivery teams to ensure proposed solutions are operationally sound and scalable.
• Develop multi-year Total Cost of Ownership models that demonstrate the ROI of proactive maintenance versus reactive 'break-fix' emergency spending.
• Provide feedback from the field to improve service offerings, technical documentation, and sales enablement tools.
• Contribute to the development of sales playbooks, technical collateral, and competitive positioning materials.

Requirements

• Bachelor’s degree in facility management, operations and maintenance, engineering, or a related technical field (or equivalent experience).
• 5+ years of experience in a Sales Engineer, Pre-Sales, or Technical Sales role, preferably within:
• Data centers
• Mission-critical facilities (e.g. Hospitals, Advanced Manufacturing)
• Critical power, cooling, or infrastructure services
• Insight into new power and cooling infrastructure, and predictive maintenance practices
• Safety awareness on standards (e.g. OSHA, NFPA 70E, IEEE, ASHRAE) to ensure proposed services mitigate risk
• Strong understanding of data center environments, including:
• Power and cooling systems
• Redundancy and resiliency concepts (Tier, N+1, 2N, etc.)
• Uptime, compliance, and operational risk considerations
• Life-cycle and services/solutions attached to each phase
• Proven experience supporting new business acquisition and market expansion.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.