Operations Analyst – Service Management Operations

Role Overview

• Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities
• Maintain operational documentation, procedures, team resources, and organizational records
• Track action items, decisions, and commitments to ensure timely follow-through
• Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work
• Support organizational change efforts by helping teams adopt new processes, tools, and operational practices
• Assist with budget planning, forecasting, and expense tracking activities
• Support the coordination of audit, risk, compliance, and governance activities
• Assist with vendor onboarding, invoice processing, and contract administration
• Develop and maintain reports, dashboards, scorecards, and presentation materials
• Analyze trends and summarize findings to support leadership decision-making

Requirements

• Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience
• 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams
• Ability to work effectively with cross-functional teams and stakeholders
• Analytical mindset with an interest in using data to solve business problems.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays