Lead and develop a high-performing GTM Operations team supporting our Education business globally
Drive operational excellence across critical business functions including: New product and offering introductions, Customer verification and fulfillment workflows, Sales enablement and process optimization, Data governance and reporting
Identify operational bottlenecks and design scalable solutions that improve efficiency, visibility, and customer experience
Partner closely with cross-functional stakeholders to align systems, tools, and processes with strategic business priorities
Optimize sales processes, workflows, and tooling to improve productivity and adoption across global teams
Serve as a key operational leader for planning cycles, business reviews, and strategic initiatives
Translate data into actionable insights by analyzing trends, developing hypotheses, and recommending improvements
Lead multiple high-impact initiatives simultaneously while balancing strategic planning with hands-on execution
Build strong relationships across global and regional teams to drive alignment and successful change management

Proven experience in GTM Operations, Revenue Operations, Business Operations, or Sales Operations within a technology or software company
3-5 years of people management
Strong analytical and problem-solving skills with experience using data to influence decisions and drive operational improvements
Demonstrated success leading cross-functional initiatives in complex, matrixed organizations
Experience improving business processes, scaling operational workflows, and implementing operational best practices
Strong program and project management capabilities with the ability to prioritize effectively in fast-paced environments
Excellent communication and stakeholder management skills, including experience presenting to leadership teams
A systems mindset with the ability to connect strategy, process, tooling, and execution
Comfort navigating ambiguity and driving clarity across teams and initiatives
Experience with CRM, reporting, and business systems platforms commonly used in SaaS or enterprise software environments

Senior Manager, GTM Operations – Education

Key skills