Delivery Consultant

Role Overview

• Lead global enterprise customer deployment projects and programs end to end, from post-sale kickoff through implementation completion and CS handoff, on time and on budget
• Own and maintain program plans, BRDs, SOWs, acceptance criteria, risk registers, dependency maps, resource plans, and success criteria for each engagement, keeping all internal and external stakeholders accurately informed on a weekly basis
• Manage third-party partner relationships for custom implementation builds, including Sayari Guide solution integrations, ensuring partner deliverables align with customer requirements and contracted timelines
• Partner closely with Sales, CS, R&D, Enablement, FDEs, and Solutions Engineers to align on customer objectives, resolve implementation blockers, and ensure that delivery work ladders into retention and expansion outcomes
• Produce and maintain client-facing and internal collateral including SOWs, BRDs, training documentation, data mapping documents, and status reports rolled up to the assigned program manager
• Identify, escalate, and actively mitigate implementation risks including political friction between customer business and technology groups, scope misalignments, and overcommitments made during the sales phase
• Streamline and scale complex accounts by documenting best demonstrated practices, contributing to team playbooks, and informing the Product and Engineering roadmap with customer trends and implementation insights
• Travel up to 30% throughout the year to support on-site customer engagements, workshops, and implementation milestones as required

Requirements

• 7+ years of experience managing complex enterprise technology implementations and delivery programs, with demonstrated ownership of engagements ranging from 30 to 60 days for small implementations to 12 or more months for complex multi-workstream programs involving third-party partners
• Hands-on experience with TPRM workflows and enterprise technology products, solutions, and data assets; depth and complexity of prior engagements matters more than years alone
• Demonstrated use of generative AI tools to accelerate content creation, data analysis, and workflow optimization; experience deploying or managing AI-driven products in a fast-paced environment is a strong plus
• Fluency in Agile implementation methodology; working knowledge of Waterfall and hybrid approaches; familiarity with JIRA, Kanban, and comparable project management tooling
• Experience producing BRDs and SOWs and managing scope, budget, and acceptance criteria across complex, multi-stakeholder engagements
• Exceptional stakeholder communication skills with demonstrated ability to manage political friction between customer business and technology groups, navigate scope ambiguity, and align diverse internal and external teams
• Ability and willingness to travel up to 30% throughout the year

Benefits

• 100% fully paid medical, vision, and dental for employees and their dependents
• Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days
• Outstanding compensation package; competitive commissions for revenue roles and bonuses for non-revenue positions
• A strong commitment to diversity, equity, and inclusion
• Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage),, and parental leave
• A collaborative and positive culture
• your team will be as smart and driven as you
• Limitless growth and learning opportunities