Medical Virtual Assistant, Spanish - English Bilingual

Role Overview

• Appointment scheduling and patient communication
• Insurance verification and claims processing
• Referral coordination
• Patient records management
• Coordination with providers and healthcare partners
• Handling patient inquiries via phone, email, and messaging platforms
• Incoming fax management
• Email and text management, including sorting, responding,
• Prioritizing Billing-related administrative support
• Serving as provider and patient care coordinator
• Support for remote patient monitoring activities

Requirements

• Strong communication skills in both Spanish and English (excellent verbal and written)
• Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
• Strong healthcare administrative background
• Familiarity with Elation or similar EMR systems is a plus
• Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
• Professional and polished phone presence
• Patient, compassionate, and polite demeanor
• Highly detail-oriented and thorough
• Ability to manage multiple tasks simultaneously
• Must be proficient in speaking and writing Spanish & English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.