Leading and co-leading requirements workshops and fit-gap sessions with stakeholders across multiple countries
Mapping current-state OTC processes and designing future-state processes that can scale globally
Partnering with the Implementation Specialist to maximize ERP functionality and avoid unnecessary customization
Getting deep into trade agreements, pricing logic, and rebate structures
Owning functional specs, SOPs, and process documentation
Building and executing test scripts; reviewing results and driving fixes before go-live
Creating training materials and leading sessions for users
Supporting hypercare through go-live and beyond
Providing process enhancement design and escalation support for countries already live on the platform

5+ years of hands-on OTC experience — sales order management, trade agreements, pricing, fulfillment, or similar.
Experience contributing to an ERP implementation (requirements gathering, fit-gap, process design, testing, training) — as a business analyst, process owner, or SME
Real exposure to commercial pricing complexity: trade agreements, discounts, rebates, and deductions that vary by customer, region, or product — and an understanding of what happens when they don't align
Understanding of how third-party logistics (3PL) and third-party manufacturing (3PM) partnerships affect order fulfillment and invoicing
Awareness that go-to-market models vary by region — direct, broker/distributor, finished goods vs. concentrate — each creating different OTC process requirements
UK work authorization (visa sponsorship is not available)
CPG or distribution industry background
EDI familiarity in a B2B context
Experience with rebate management programmes, trade promotion tools, or deduction management
Tax or compliance exposure in active markets

Business Process Lead – Order to Cash

Key skills