Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes
Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment
Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models
Ensure compliance with regulatory, client, contractual, and internal policies across all operations

Bachelor’s degree (Business, Technology, or related field preferred)
9+ years of contact center leadership experience
10 + years in a leadership role managing teams
Experience in multi-channel support environments and contact center technologies

Manager, Business Process Transactions

Key skills