Member and Recipient Services Agent, Bilingual

Role Overview

• Provide non-clinical administrative support to the Member Services Department.
• Answer inbound calls and assist callers by connecting them to the appropriate party.
• Share information, provide technical assistance, and handle/resolving complaints.
• Maintain the highest level of customer satisfaction by seeking first call resolution.
• Interact with callers to deliver information, answer frequently asked questions, and address complaints.
• Gather and/or update data related to member and recipient services.

Requirements

• High School Diploma or GED
• Minimum one (1) year of call center, member services and/or customer service experience; OR Equivalent combination of education/experience.
• Fluent or conversational Spanish speaking ability required.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Benefits

• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies