About this role

Assist business customers with requests, questions, and inquiries on all AT&T products and services
Handle a wide range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support, and more
Use creative problem-solving skills to address complex customer questions and concerns
Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults
Troubleshoot and resolve customer-impacting issues such as voice and data problems that span multiple networks and devices
Stay up to date with changes in technology and applications to provide the best solutions for customers

Call center or customer service experience
Flexibility to work any schedule during our hours of operation (may include day, evening, weekend, or holiday hours)
Strong communication and problem-solving skills
Ability to adapt to evolving technology, tools, and business needs
At least one year of customer service experience (preferred)
Call center experience (preferred)
Advanced typing/keyboarding skills (preferred)

Call Center Customer Care Representative

Key skills