Own the end-to-end partner integration lifecycle (including customers, Acquirers and processors), from initial qualification and scoping through delivery to production handover
Define and enforce integration standards that create a consistent, high-quality experience for every partner we onboard
Work alongside pre-sales to qualify integration requests before commitments are made, and scope technical requirements in enough depth to make honest, documented delivery assessments
Identify the difference between a product gap and a partner integration issue, and route each one appropriately
Build and maintain integration documentation, welcome pack templates, and Hello World reference environments that let partners hit the ground running
Create a feedback loop between support, documentation, and product so that recurring integration issues drive improvements rather than just tickets
Work directly with engineering, pre-sales, and product to make sure integration standards and delivery commitments stay grounded in what the platform can actually do

Senior-level background in a payments integration, systems integration, or partner solutions role, with real card present payment experience
Practical API and integration knowledge: able to read and interrogate specs, reproduce issues, and diagnose where in a stack a problem lives
Proven track record of owning and improving integration processes or partner onboarding frameworks
Comfortable on both sides of the commercial and engineering boundary: not purely an engineer, not purely a commercial person
Clear, accurate written communication that produces external-quality documentation without editorial support
Experience in the fuel, convenience, or retail POS vertical
Exposure to card-not-present flows, processor connectivity, or payment scheme certification
Experience building or growing an integration team in a scaling business

Director, Partner Integrations

Key skills